You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Herzkarten Service GmbH, Viktor-Frankl-Strasse 22, 86916 Kaufering, email: info@7zen.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email).
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising the right of withdrawal before the withdrawal period expires.
Important Note: Pursuant to Section 312g(2)(1) of the German Civil Code (BGB), the right of withdrawal expires prematurely for contracts regarding the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
Since our products (astrology posters, star charts, coaching cards, books) are manufactured exclusively on the basis of your personal birth data, the right of withdrawal is excluded for these products from the outset. You will be expressly informed of this exclusion before submitting your order.
For contracts concerning digital content not supplied on a tangible medium — in our case the paid unlocking of the detailed interpretation of a 7zen profile — the withdrawal period is fourteen days from the day the contract is concluded.
Unlocking takes place immediately after purchase so that you can use your profile right away. This does not affect your right of withdrawal: you may withdraw from the contract within the period without giving any reason, and we will refund the purchase price in full. We do not invoke the early loss of the right of withdrawal under § 356(5) of the German Civil Code (BGB).
If you withdraw from this contract (provided the right of withdrawal is not excluded), we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your withdrawal from this contract.
(This form is to be completed and returned only if you wish to withdraw from the contract.)
To: Herzkarten Service GmbH, Viktor-Frankl-Strasse 22, 86916 Kaufering, info@7zen.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
(*) Delete as appropriate